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Managing Users in a Call Queue
When adding users, or agents, to the call queue, keep in mind that you are adding specific devices. You will see multiple instances of the same user in the examples below. On Andrea, she has 3 devices, 201, 201c, and 201m. This represents her desk ...Download MobileConnect
Download Links for MobileConnect Android: MobileConnect Windows: MobileConnect iOS: vMobileConnect Mac: Mobile Connect Your login credentials will be the same as those you use to log in to the portal. The format should look like ...Download and Install CRM Integration Tool
Download the version of the CRM Integration tool depending on your system: You will only be able to use this integration if you have an active subscription to the CRM integration on your account. To activate it, you must contact support and they will ...Allowing or Blocking Callers
Allowing or Blocking Callers The Answering Rules page has an Allow/Block button that allows you to permit or block calls from certain numbers. Using this feature, you can block unwanted calls to your phone, as well as calls from anonymous and ...How to connect to Wi-Fi with a Grandstream Phone
Popular Articles
Recover Username or Password
Recover Password or Username To reset your user password, go to https://portal.vistanet.tel and click on forgot password. Enter your username, and a password reset link will be sent to the email address on record for that account. If you have ...Transferring Calls
Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, park, and more. In this section, references to BLFs are the 1-touch buttons to extensions common at front-desk ...Accessing Voicemail
Accessing Voicemail Access via one of your assigned devices. These are devices that are assigned to your extension number. This is the most simple means of access Dial 5001 to access your mailbox options. You will be prompted for password/PIN; enter ...Setting up your Personal Voicemail Box
The first time you log in to your mailbox you are walked through recording your name for the directory and recording your personal greeting. The name recording is for the dial-by-name directory, so when someone enters the first three letters of your ...Voicemail Menu Tree