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Download and Install CRM Integration Tool
Download the version of the CRM Integration tool depending on your system: You will only be able to use this integration if you have an active subscription to the CRM integration on your account. To activate it, you must contact support and they will ...
Manage Voicemail and Settings
Manage Voicemail and Settings You configure voicemail using the Messages page. This page has two tabs for handling voicemail: Messages — see “Messages” below. Settings — see “Voicemail Settings” on the next page. To display the Messages page, click ...
Managing Users in a Call Queue
When adding users, or agents, to the call queue, keep in mind that you are adding specific devices. You will see multiple instances of the same user in the examples below. On Andrea, she has 3 devices, 201, 201c, and 201m. This represents her desk ...
Managing an Auto-attendant
All auto attendant tasks are performed from the Auto Attendants page. To display this page, click the Auto Attendants icon on the menu bar: The following figure shows an example of the Auto Attendants page. The button at the top-right side of the ...