Texting

Texting and Chat from the User Portal

To text from the phone system, you need to log into the online portal at portal.vistanet.tel



Next, click on Apps on the top menu of the screen to bring up the following dropdown. 
 

Click on WebPhone.  

In the bottom right corner, click on the red circle with the plus to bring up the following menu:


Select the Pencil button.    This will bring up a Search bar.  In the search bar, you can enter a 10 digit phone number. After you enter the phone number, it will bring up an option for SMS.  Select this, and then press the green checkmark(circled in red).  This will start the conversation window.

Now you can just type in your message and press enter to send.


    • Related Articles

    • Manage Voicemail and Settings

      Manage Voicemail and Settings You configure voicemail using the Messages page. This page has two tabs for handling voicemail: Messages — see “Messages” below. Settings — see “Voicemail Settings” on the next page. To display the Messages page, click ...

    • Setting and Adjusting Time Frames

      Time frames allow you to control the scheduling of the system. You configure time frames using the Time Frames page. To display this page, click the Time Frames icon at the top of the page: Three common time frames are: ·    Open Hours (for example, ...

    • Recover Username or Password

      Recover Password or Username To reset your user password, go to https://portal.vistanet.tel and click on forgot password.   Enter your username, and a password reset link will be sent to the email address on record for that account.   If you have ...

    • How to add a shared contact

      To enter a shared contact in the Web portal, you must be an Office Manager in the system.   From the Home Tab, click on Users. When in the Users Tab, click on the Shared Contacts Button Next, click on the Add Shared Contact button When you have ...

    • Answering Rules

      After you set up your time frames, you can create different answering rules for your time frames. You configure answering rules using the Answering Rules page. To display this page, click the Answering Rules icon at the top of the page: The left side ...