Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, park, and more. In this section, references to BLFs are the 1-touch buttons to extensions common at front-desk phones.
To perform a voicemail transfer
– Perform a blind transfer with a 03 prefix before the extension. For extension 111’s voicemail, for example, blind transfer to 03111.
Park and Hold
On your phone system, hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone.
After you set up your time frames, you can create different answering rules for your time frames. You configure answering rules using the Answering Rules page. To display this page, click the Answering Rules icon at the top of the page: The left side ...
Time frames allow you to control the scheduling of the system. You configure time frames using the Time Frames page. To display this page, click the Time Frames icon at the top of the page: Three common time frames are: · Open Hours (for example, ...
All auto attendant tasks are performed from the Auto Attendants page. To display this page, click the Auto Attendants icon on the menu bar: The following figure shows an example of the Auto Attendants page. The button at the top-right side of the ...