Transferring Calls

Transferring Calls

Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, park, and more. In this section, references to BLFs are the 1-touch buttons to extensions common at front-desk phones.


Attended Transfer





Blind Transfer




To perform a voicemail transfer

– Perform a blind transfer with a 03 prefix before the extension. For extension 111’s voicemail, for example, blind transfer to 03111.

Park and Hold

On your phone system, hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone.






    • Related Articles

    • Allowing or Blocking Callers

      Allowing or Blocking Callers The Answering Rules page has an Allow/Block button that allows you to permit or block calls from certain numbers. Using this feature, you can block unwanted calls to your phone, as well as calls from anonymous and ...
    • Answering Rules

      After you set up your time frames, you can create different answering rules for your time frames. You configure answering rules using the Answering Rules page. To display this page, click the Answering Rules icon at the top of the page: The left side ...
    • Managing Users in a Call Queue

      When adding users, or agents, to the call queue, keep in mind that you are adding specific devices. You will see multiple instances of the same user in the examples below. On Andrea, she has 3 devices, 201, 201c, and 201m. This represents her desk ...
    • Setting and Adjusting Time Frames

      Time frames allow you to control the scheduling of the system. You configure time frames using the Time Frames page. To display this page, click the Time Frames icon at the top of the page: Three common time frames are: ·    Open Hours (for example, ...
    • Managing an Auto-attendant

      All auto attendant tasks are performed from the Auto Attendants page. To display this page, click the Auto Attendants icon on the menu bar: The following figure shows an example of the Auto Attendants page. The   button at the top-right side of the ...