Office Admin
Managing Users in a Call Queue
When adding users, or agents, to the call queue, keep in mind that you are adding specific devices. You will see multiple instances of the same user in the examples below. On Andrea, she has 3 devices, 201, 201c, and 201m. This represents her desk ...
How to add a shared contact
To enter a shared contact in the Web portal, you must be an Office Manager in the system. From the Home Tab, click on Users. When in the Users Tab, click on the Shared Contacts Button Next, click on the Add Shared Contact button When you have ...
Managing an Auto-attendant
All auto attendant tasks are performed from the Auto Attendants page. To display this page, click the Auto Attendants icon on the menu bar: The following figure shows an example of the Auto Attendants page. The button at the top-right side of the ...